Shipping policy
Essential Information Summary
- Order Processing Deadline: Orders submitted prior to 12:00 GMT shall be processed within the same business day.
- Processing Duration: One to three business days (Monday through Friday inclusive).
- Delivery Timeframe: Estimated delivery period of four to six business days (Monday through Friday).
- Shipping Charges: None, we do not charge any shipping costs.
Shipping Procedures
Following order placement, customers should anticipate a processing period of one to three business days. Delivery timeframes vary according to geographical location, typically spanning four to six business days subsequent to dispatch. We do not charge any shipping costs
Confirmation of dispatch shall be communicated via email upon shipment of your order.
Order Tracking Services
Upon dispatch of your order, a tracking reference number shall be sent via email. Customers may monitor their package progress utilising our tracking system available on the dedicated Order Tracking page.
Delivery Delays and Resolution Procedures
Should your package be delayed, we urge you to check your tracking information first. If you need any help, please contact us at info@nomad-velo.cc with your order number. We will immediately launch an investigation.
Order Cancellation Protocol
Customers wishing to cancel orders should contact us immediately at info@nomad-velo.cc. Please note that cancellation may prove unfeasible once orders have progressed to the processing stage.
Problems With Delivery?
In circumstances where customers receive goods they're not satisfied with (wrong items, some damages etc.), immediate notification is required. Please provide photographic documentation illustrating the issue and forward this evidence to info@nomad-velo.cc. We will get in touch and find a solution, be it sending you a new package or a refund.
Due to the high demand we are currently experiencing, shipping times may be slightly longer than usual. We truly appreciate your patience and understanding and will keep you updated with tracking information as soon as your order is on its way. Thank you for your trust and support.
Support
Business Hours: Mo-Fri, 8:30 - 17:00 GMT
Email: info@nomad-velo.cc
Business Information
Ecomsky Limited, a company registered in Hong Kong.
Business registration number: 78534015
Address: UNIT 2A, 17/F GLENEALY TOWER, NO.1 GLENEALY CENTRAL, HK
Phone: +44 7441 424679